Categories for Blog

Omnichannel Customer service in business

March 12, 2020 4:01 pm

What is Omnichannel Customer service? Businesses and more specifically a business housing call or contact centres, manage customer communication daily. The platforms through which communication is channelled has changed immensely since the days of having only the options of voice... Read more

Social Customer Care – Infographic

April 24, 2018 4:24 am

There is a clear indication as to where the volumes shifts are expected. Social customer care is fast becoming a preferred channel for interaction. If you're in the travel or airline industry, adoption of Social customer care is a must

New Beginnings

April 4, 2018 7:58 am

When you look at the many Mindpearl activities in the past years, it’s evident that our company has become a true incubator for start-ups, small and big.

Mindpearl Fiji 9 years on – Second Homecoming

January 30, 2018 8:02 am

I recently returned to Mindpearl Fiji and our wonderful Suva team for a two week stint, after a 3 year absence. Sure, I had been back intermittently for brief 72 hour visits, but not a deep dive into the workings... Read more

Quality of a Team Leader

September 13, 2017 7:42 am

An efficient leader is some one who : Creates an inspiring vision of the future. Motivates and inspires people to engage with that vision. Manages delivery of the vision. Kuna Sundary from our Head of HR in our Malaysia office talks to us about the qualities of a good team leader.

Recruiting the right people

August 24, 2017 7:57 am

Employers will want nothing more than to recruit the right employee who will blend in easily, and start creating impact as soon as they are settled in.