Careers

French Customer Sales & Services Representatives

Mindpearl

Job

Location

Category

Date Posted

French Customer Sales & Services Representatives

Mindpearl

Cape Town, South Africa

Full Time

13/12/2021

Description

We at Mindpearl have a reputation for our excellent customer sales and service reputation and an award-winning Service Centre. Our Vision and Beliefs, pushing the boundaries of convention to deliver the ultimate brand experience.

The Role: French speaking advisors to provide superior airline reservation services to customers.

  • Work for a prestigious airline brand on various work streams
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
  • Work on renowned airline reservations systems & handle voice calls, written correspondence & other multimedia channels daily.
  • Fully paid product and systems training provided.
  • Daily interactions with international passengers regarding queries and compliments
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call centre environment
  • Experience our multi-cultural work environment with colleagues from all over the world.

Knowledge, Skills and Experience Required

  • Fluency in French & English skills
  • Native level French written skills
  • Completed Grade 12  or Matric equivalent qualification
  • Computer literacy at intermediate level
  • 1 -2 years experience in customer services / call centre / travel and tourism sector
  • Demonstrated ability to resolve customer complaints and offer alternative solutions
  • No criminal record
  • Must have SA ID/ Work permit for South Africa

Work Hours

  • Permanent contract: 8-9 hour shifts per day (40 hours per week)
  • Shifts are rostered from Mondays to Sundays on a 24/7 rotational shift basis.
  • Required to work Weekends, Local and Market Public Holidays as operationally required.
  • Work from home with own Fibre fixed line internet connection & UPS solution

Salary and Benefits

  • Competitive salary
  • Provident fund (SA ID or PR holders only)
  • Paid Health Insurance
  • Paid training
  • Work from home or at Mindpearl offices (V&A Waterfront)

Should you meet the requirements please email your updated CV to recruit@mindpearl.com



Should you meet the requirement please upload your CV on the following website (www.mindpearl.com) or email your updated CV to recruit@mindpearl.com