Careers

Greek Customer Sales & Services Representatives

Mindpearl

Job

Location

Category

Date Posted

Greek Customer Sales & Services Representatives

Mindpearl

Cape Town, South Africa

Full Time

13/12/2021

Description

We at Mindpearl have a reputation for our excellent customer sales and service reputation and an award-winning Service Centre. Our Vision and Beliefs, pushing the boundaries of convention to deliver the ultimate brand experience.

We are currently looking for Greek speaking individuals who can help us deliver outstanding customer service to our international markets.

The Role: Greek speaking advisors to provide superior airline reservation services to customers.

  • Work for a prestigious airline brand on various work streams
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
  • Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily.
  • Fully paid product and systems training provided.
  • Daily interactions with international passengers with queries and compliments
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call centre environment
  • Experience our multi-cultural work environment with colleagues from all over the world.

Knowledge, Skills and Experience Required

  • Fluency in Greek and English languages
  • Excellent Greek written skills
  • Completed Matric or equivalent
  • Computer literacy at intermediate level
  • No criminal record
  • Experience in customer services / call centre / travel and tourism sector advantageous
  • Demonstrated ability to resolve customer complaints and offer alternative solutions

Work Hours

  • Permanent contract: 40 hours per week; 8 hours per day
  • Working hours: Rotational shifts Monday- Sundays, 24/7
  • Work from home with own Fibre fixed line internet connection & UPS solution
  • Part-time hours may be considered

Salary and Benefits

  • Competitive salary
  • Annual retention bonuses
  • Paid Health Insurance
  • Paid Training
  • Work from home or at Mindpearl offices (V&A Waterfront)

Should you meet the requirements please email your updated CV to recruit@mindpearl.com



Should you meet the requirement please upload your CV on the following website (www.mindpearl.com) or email your updated CV to recruit@mindpearl.com