Careers

Greek Customer Sales & Services Representatives

Mindpearl

Job

Location

Category

Date Posted

Greek Customer Sales & Services Representatives

Mindpearl

Cape Town, South Africa

Full Time

17/06/2021

Description

The Role: Greek speaking advisors to provide superior airline reservation services to customers.

  • Work for a prestigious airline brand on various work streams
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
  • Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily.
  • Fully paid product and systems training provided.
  • Daily interactions with international passengers with queries and compliments
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call centre environment
  • Experience our multi-cultural work environment with colleagues from all over the world.

Knowledge, Skills and Experience Required

  • Verbal & written fluency in Greek and English
  • Completed Matric or equivalent
  • Computer literacy at intermediate level
  • Experience in customer services / call centre / travel and tourism sector advantageous
  • Demonstrated ability to resolve customer complaints and offer alternative solutions

Work Hours

  • Permanent contract: 40 hours per week; 8 hours per day
  • Working hours: (Mon-Fri) 07h00 – 18h00 including Weekends (08h00-17h00) May be subject to change.
  • Work from home & part-time options may be considered

Salary and Benefits

  • Competitive salary
  • Annual retention bonuses
  • Health Insurance
  • Paid for Training
  • Visa assistance, flights & 1 month accommodation for international candidates

Should you meet the requirement please email your updated CV to recruit@mindpearl.com



Should you meet the requirement please upload your CV on the following website (www.mindpearl.com) or email your updated CV to recruit@mindpearl.com