Italian Speaking Customer Sales and Service Representative





Date Posted

Italian Speaking Customer Sales and Service Representative


Cape Town, South Africa

Full Time



We at Mindpearl have a reputation for our excellent customer sales and service reputation and an award-winning Service Centre. Our Vision and Beliefs, pushing the boundaries of convention to deliver the ultimate brand experience.

We are currently looking for Italian speaking individuals who can help us deliver outstanding customer service to our international markets..

The Role: Italian speaking advisor to provide superior airline reservation services to customers. Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

Start date: 05 June 2023

Knowledge, Skills and Experience Required

  • SA ID or PR permit required
  • Fluency in Italian and English language
  • Excellent Italian Written skills
  • Matric (Grade 12 or Equivalent qualification)
  • Computer literacy at intermediate level
  • Experience in customer services / call centre / travel and tourism sector advantageous
  • Demonstrated ability to resolve customer complaints and offer alternative solutions
  • No criminal record

Work Hours

  • 8-9 hour shifts per day (40 hours per week)
  • Shifts to be rostered from Mondays to Fridays on a 24/7 rotational shift basis.
  • May be required to work Weekends, Local and Market Public Holidays as operationally required.
  • Work from home with own Fibre fixed line internet connection & UPS solution

Salary and Benefits

  • Permanent position
  • Highly competitive salary
  • Provident Fund
  • Paid Health Insurance
  • Paid Training
  • Work from home or work at Mindpearl offices (V&A Waterfront)

Should you meet the requirement please upload your CV on the following website ( or email your updated CV to