Careers

Portuguese Customer Service & Sales Representatives

Mindpearl

Job

Location

Category

Date Posted

Portuguese Customer Service & Sales Representatives

Mindpearl

Cape Town, South Africa

Full Time

13/12/2021

Description

We at Mindpearl have a reputation for our excellent customer sales and service reputation and an award-winning Service Centre. Our Vision and Beliefs, pushing the boundaries of convention to deliver the ultimate brand experience.

We are currently looking for Portuguese speaking individuals who can help us deliver outstanding customer service to our international markets..

The Role: Portuguese speaking advisors to provide superior airline reservation services to customers.

  • Work for a prestigious airline brand on various work streams
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Portuguese & English languages
  • Work on renowned airline reservations systems & handle voice calls, written correspondence & other multimedia channels daily.
  • Fully paid product and systems training provided.
  • Daily interactions with international passengers regarding queries and compliments
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call centre environment
  • Experience our multi-cultural work environment with colleagues from all over the world.

Knowledge, Skills and Experience Required

  • Native level fluency in Portuguese and English language (Written & Verbal skills required)
  • Completed Grade 12  or Matric equivalent qualification
  • Computer literacy at intermediate level
  • Experience in customer services / call centre / travel and tourism sector advantageous
  • Demonstrated ability to resolve customer complaints and offer alternative solutions
  • No criminal record

Work Hours

  • Permanent contract: 8-9 hour shifts per day (40 hours per week)
  • Shifts are rostered from Mondays to Sundays on a 24/7 rotational shift basis including Local and Market Public Holidays
  • Work from home with own Fibre fixed line internet connection & own UPS solution

Salary and Benefits

  • Competitive salary
  • Provident fund (SA ID or PR holders only)
  • Paid Health Insurance
  • Paid training

Should you meet the requirements please email your updated CV & ID/Permit to recruit@mindpearl.com



Should you meet the requirement please upload your CV on the following website (www.mindpearl.com) or email your updated CV to recruit@mindpearl.com