Tag Archive: Contact Centre

Omnichannel Customer service in business

March 12, 2020 4:01 pm

What is Omnichannel Customer service? Businesses and more specifically a business housing call or contact centres, manage customer communication daily. The platforms through which communication is channelled has changed immensely since the days of having only the options of voice... Read more

New Beginnings

April 4, 2018 7:58 am

When you look at the many Mindpearl activities in the past years, it’s evident that our company has become a true incubator for start-ups, small and big.

Mindpearl Fiji 9 years on – Second Homecoming

January 30, 2018 8:02 am

I recently returned to Mindpearl Fiji and our wonderful Suva team for a two week stint, after a 3 year absence. Sure, I had been back intermittently for brief 72 hour visits, but not a deep dive into the workings... Read more

Fastjet appoints Mindpearl for Customer Service Support

November 16, 2016 2:09 pm

fastjet, the low-cost pan-African airline, has appointed Mindpearl as its African contact centre for customer service support. Mindpearl will manage Swahili, Shona and English inbound and outbound calls as well as customer relations service and support for fastjet in the... Read more