Tag Archive: Customer Experience

The Benefits of Business Continuity Planning (BCP)

April 5, 2016 9:46 am

The Benefits of Business Continuity Planning (BCP) For larger companies, the contact centre is a critical business system. The U.S Small Business Administration in Washington DC reports (source) approximately 25 percent of businesses that are affected by disaster fail to... Read more

Where is the Customer Contact Centre going in 2015?

February 27, 2015 12:36 pm

Where is the Customer Contact Centre going in 2015? In an increasingly competitive world just meeting customers’ expectations is no longer going to cut it. 2015 can be a great year for the customer contact centre, for companies that exceed... Read more