Tag Archive: Customer Service

Do Long Service Awards still have value?

November 25, 2015 2:54 pm

Do Long Service Awards still have value? The employment market has changed drastically over the last decade. Gone are the days when employees stay with one company for their entire career and that is especially true for millennials. As the... Read more

Where is the Customer Contact Centre going in 2015?

February 27, 2015 12:36 pm

Where is the Customer Contact Centre going in 2015? In an increasingly competitive world just meeting customers’ expectations is no longer going to cut it. 2015 can be a great year for the customer contact centre, for companies that exceed... Read more