Tag Archive: mindpearl

Mindpearl Fiji 9 years on – Second Homecoming

January 30, 2018 8:02 am

I recently returned to Mindpearl Fiji and our wonderful Suva team for a two week stint, after a 3 year absence. Sure, I had been back intermittently for brief 72 hour visits, but not a deep dive into the workings... Read more

Customer Service and Contact Centres – A Year in Review

November 28, 2016 2:47 pm

Customer Service and Contact Centres – A Year in Review In the beginning of this year, the Dimension Data’s 2016 Global Contact Centre Benchmarking Report revealed four trends that would shape the contact centre industry for the next five years,... Read more