Contact Centre Week (CCW) just announced the finalists for the 2nd annual 2017 CCW Excellence Awards. Mindpearl, in partnership with MindTribes and Santa Fe Wridgways, has been shortlisted for the Best Improvement Project Award.
Mindpearl has been supporting Santa Fe Wridgways from their centre in Fiji, with outsourced contact centre services since December 2015. During 2016 sales targets were introduced, effectively changing the team’s role from the original customer service skill set recruited for, to a strong focus on sales. To support the team through this transition, the client introduced MindTribes who in partnership with Mindpearl staff designed a revolutionary Cross-Cultural Sales Training and Coaching programme aimed at improving the local Fijian team’s consultative sales to Australian customers. This project has proven to be a huge success with increases of >300% in revenue and an upselling increase of >300%.
Mark Mahoney, Mindpearl’s Commercial Director for the Asia Pacific region, had this to say, ‘This recognition is a great honour. At Mindpearl we value our partnership ethos and our people. This collaborative project showcases a great partnership with MindTribes and Santa Fe Wridgways. Without whom this project would not have been possible. We also want to acknowledge that the success of this project could not have been achieved without the hard work and dedication of our staff.’’
The winners will be announced at the official awards dinner taking place at the Royal Pines Resort in Australia on the 23rd February 2017.
About MindTribes:
MindTribes is a company that improves how people sell, service, administer and negotiate across foreign business cultures. Their approach starts with cultural and performance diagnostics, KPI redesign with training and performance coaching to support clients across 12 months. MindTribes has shown increases in sales, customer satisfaction, utilisation and engagement, where growth was previously stagnant. Markets applicable are the offshored contact space, shared services and global mobility in large corporates. MindTribes is a Telstra Business Award Finalist, 2016 and has been recognised in the Australian Financial Review for their niche business improvement delivered through cultural alignment. Visit their website for more information: www.mindtribes.com.au
About Santa Fe Wridgways:
Santa Fe Wridgways is renowned as an Australian leader in the provision of premium moving services, with a commitment to delivering Five Star Service to each and every one of their valued customers. Formerly known as “Wridgways the Removalists”, the company was established in 1892 with the core offering of providing removal services Australia wide. Merging with the Santa Fe Group in 2010, their global network has expanded to include over 95 branches worldwide, and a service offering which also includes a full suite of relocation and immigration services. As a household name in Australian homes, their 125th anniversary in 2017 marks another exciting milestone for Santa Fe Wridgways as pioneers of the moving industry.
