About Us.
Welcome to Mindpearl.
We are an outsourced customer services partner to global B2B and B2C brands, providing multilingual omnichannel contact centre solutions, 24/7.
Our People.
Your Brand.
We value our employees, their experience, and the relationships we have with our clients and their brands.
When partnering with a brand, our people embody their purpose and work wholeheartedly to deliver exceptional customer service.
We are proudly:
Empowered by our vision for excellence
Driven by our priorities and focus areas
Backed by our 25 years of expertise
Enabled by our global coverage
Supported by our owner-management model and stakeholders.
OUR VISION.
Push the boundaries of convention to deliver the ultimate brand experience.
Our Priorities.
At our core are three priorities.
People.
Our People, and their capacity to help.
Our people are the heart of our business, and we strive to provide fulfilling employment with investment in their professional growth.
Partnership.
Partnership, and its capacity to enable.
We create and nurture partnerships with our clients, to determine their needs, understand their business, and embody their brand.
Performance.
Performance, and its capacity to motivate.
We are driven by the results and outcomes for our clients. We regularly assess areas of excellence and address potential improvements.
These priorities serve as the foundation of everything we do.
They direct our behaviour.
They define our company culture.
They drive the outcomes we strive for; to exceed expectations and remain dedicated to building upon our legacy of excellence.
Our Locations.
Cape Town, South Africa
At the Southernmost tip of Africa and nestled below the majestic Table Mountain, Mindpearl Cape Town offers brands access to a skilled workforce fluent in English, German, French, Spanish, Greek, Italian, Dutch and Portuguese.
As a bustling modern city, rich in tourism and international business, Cape Town has a robust, resilient advanced technology and telephony infrastructure, critical to the operations of a global contact centre.
Our Locations.
Suva, Fiji
With lush tropical scenery, modern amenities and a vibrant multicultural atmosphere, Suva is the capital city of Fiji and serves as the economic hub of the South Pacific. Mindpearl was one of the first international call centres to be established in the country in 2009.
Rich in expat communities, Suva offers brands access to a skilled, multilingual workforce fluent in Fijian, Spanish, French, Dutch and German.
Our Locations.
Lima, Peru
Nestled between the Pacific Ocean shoreline, great river valleys and sloping mountains, the lively West coast metropolis Lima, is the capital city of Peru and considered the gateway of commerce and trade for South America.
Opening its doors in 2019, Mindpearl Lima offers global brands access to a highly skilled workforce of native Spanish and Portuguese linguists with Italian also available. Lima continues to prove a popular choice for many international brands with a good cultural fit. This growth has paved the way for a work-from-home model to be established in Latin America, run out of Suriname on the North-East coast.
Our Locations.
Namibia
Known for its rugged Atlantic coastline lined with sand dunes, vast sweeping desert plateau, and luxurious game reserves, Namibia can be considered a diamond in the rough when it comes to being a location for a global customer service partner.
When the world locked down during the Covid pandemic, Mindpearl set about establishing a work-from-home (WFH) model in Namibia, attracting an engaged and skilled employee complement comprised of predominantly native German speakers.
Robust telecommunication infrastructure, combined with strong internal support and training has resulted in productivity and performance of our remote operations being on par with onsite locations.
Our Locations.
Suriname
Despite being the smallest country in South America by area and population, this rainforest-rich oasis in LATAM has proven to be a successful remote location for Mindpearl.
With a strong heritage and ties to the Netherlands, European culture is infused within the community and Mindpearl Suriname features a complement of native Dutch linguists who work from home (WFH).
Leveraging the results of our initial WFH model in Namibia, our Suriname location matches in performance and productivity and has proven popular for clients where Dutch is a primary service language.
Meet Our Team.
Our dedicated leadership team brings a wealth of knowledge and collective expertise to the table. Whether their roles are strategic or operational, people-focussed or client-orientated, out-there-in-public or more of a behind-the-scenes endeavour, their passion is a key driver of our success.
