There is a clear indication as to where the volumes shifts are expected. Social customer care is fast becoming a preferred channel for interaction. If you're in the travel or airline industry, adoption of Social customer care is a must
When you look at the many Mindpearl activities in the past years, it’s evident that our company has become a true incubator for start-ups, small and big.
An efficient leader is some one who : Creates an inspiring vision of the future. Motivates and inspires people to engage with that vision. Manages delivery of the vision. Kuna Sundary from our Head of HR in our Malaysia office talks to us about the qualities of a good team leader.
Employers will want nothing more than to recruit the right employee who will blend in easily, and start creating impact as soon as they are settled in.
Airlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery... Read more
A Quality Monitoring Program that Counts towards boosting your bottom line – The questions every CEO should be... Read more
The Impact of Poor Customer Experience on Retailers – Call Centre Disconnect I read an infographic the other... Read more
Contact Centre Week (CCW announced the winners of the 2nd annual 2017 CCW Excellence Awards at the Royal... Read more
Contact Centre Week (CCW) just announced the finalists for the 2nd annual 2017 CCW Excellence Awards. Mindpearl, in... Read more
Mindpearl, partnered with Rainbow Pride to commemorate World Aids Day with an extensive, internal awareness campaign. A team... Read more