Responsibility = Sustainability! To achieve this, we need to think Globally by acting Locally With social media vastly increasing global awareness when it comes to social responsibility, there is a greater need for individuals and organisations to get involved and... Read more
The Rise of Legal Services Outsourcing LPO Thought Leadership Series In this series we will focus on outsourcing as a strategy to overcome the challenges faced by Legal Professionals today. Change is the law of life. Those who look only... Read more
White Paper – Thinking about outsourcing your call centre? Find out why Mindpearl chose Fiji for our state of the art international call centre With increased negative publicity around overall customer experience in low cost outsourcing locations, Fiji offered Mindpearl... Read more
Multilingual Service – Are you missing an opportunity to improve customer satisfaction? I am always baffled when I call a contact centre whose language service is English only. Just as organisations cannot expect customers to tolerate single-channels, nor can they... Read more
The power of the Agent – The key to transforming your Customer Contact Centre In the last 2 years we have seen a shift in the contact centre industry. As customer experience has become a more central focus, the correlation... Read more
What is your business doing about it? Mindpearl’s Fiji Contact Centre operation has over 650 staff today and employee engagement is very high in our order of priorities. We firmly believe motivated and engaged people are more productive people and social media is very much a part of everyday life these days.
Where is the Customer Contact Centre going in 2015? In an increasingly competitive world just meeting customers’ expectations is no longer going to cut it. 2015 can be a great year for the customer contact centre, for companies that exceed... Read more
The Impact of Leadership Training and Development on Front Line Staff and Customers We have learnt from first-hand experience the impact leadership training can have on, not only front line staff, but the overall customer experience. This is a business... Read more
Mindpearl in conjunction with South Africa’s department of Trade and Industry is pleased to invite you to a business breakfast with the South African delegation Are you interested to find out about how to digitally engage with your customers? How has... Read more
William Pattison speaks about a greater focus on the people to achieve maximum value from outsourcing Outsourcing is largely a people industry. Our people are the livelihood of our business and their satisfaction is central to the success of our... Read more