As digitalisation is changing customer expectations in every sphere of life, contact centres must ensure that they are prepared to adapt to these evolutions. Embracing this shift to digital service produces a number of challenges, such as legacy systems, budget restrictions, and aligning your contact centre with the new existing channels.
As an event partner, Mindpearl is proud to be involved in the 2nd Annual Contact Centre Week 2017 summit, taking place on the Gold Coast. The summit will address the Contact Centre Industry as whole, to provide you with key insights, strategies and skills needed to completely transform the customer experience from the outside in.
The summit kicks off with workshops and a site tour on 22 February. This is followed by a two day conference which takes place on 23 – 24 February.
Download the event guide for more information
What you can expect by attending Contact Centre Week 2017:
- 45+ Expert speaker panel – From US, UK, Australia and NZ’s Largest Contact Centres, including: Barclays, Bupa, ATO, Commonwealth Bank and many more
- 100% New Case Studies, streamed sessions and interactive discussions – To provide you with the latest key strategies for effectively using data and analytics to better understand your customer and improve their experience
- 5+ Hours of Networking opportunities – Make the most of your time out of office and connect with other leading experts and much more
View the full 2 day session outline and speaker line- up in the Event Guide.
Register with V.I.P Code ‘CCWMP10’ to’save up to 10% off the price of attending*,
To register, email: registration@iqpc.com.au, or book online.
Bring a team of 5 and save even more!
*Discounts to not apply to vendors or solution providers
