fastjet, the low-cost pan-African airline, has appointed Mindpearl as its African contact centre for customer service support.
Mindpearl will manage Swahili, Shona and English inbound and outbound calls as well as customer relations service and support for fastjet in the Tanzania, Zimbabwe, Zambia, South Africa and Kenya markets.
fastjet flights available in these countries include domestic Tanzanian routes between Dar es Salaam, Mwanza, Kilimanjaro, Mbeya and Zanzibar, international routes from Tanzania to Johannesburg, Lusaka, Harare, Entebbe and Nairobi, and three routes from the fastjet Zimbabwe base of Harare to Victoria Falls, Harare to Johannesburg and Victoria Falls to Johannesburg.
“Customer service is one of fastjet’s main priorities as a positive experience, from booking a flight to querying flight times, leave a lasting impression in passengers’ minds. We believe that Mindpearl’s dedicated team of 31 consultants will take our service and support to new heights,” says Nico Bezuidenhout, fastjet’s CEO.
With particular focus on improving customer service and support, Mindpearl will work closely with the fastjet management to ensure that customers have a positive experience before and after flying with fastjet.
The company will be responsible for managing all customer requests relating to fastjet’s schedule and flight pricing, as well as the booking of tickets, passenger flight changes and any post-flight queries.
Mindpearl provides contact centre solutions for global names in the aviation, telecommunications, retail and weight management industries, offering multilingual services around the globe on a 24/7 basis.
“We are extremely excited to have fastjet as one of our clients and are looking forward to working together to maximise the opportunities of its various markets. fastjet’s focus on quality and service is a synergy we share and I am confident that our expertise will assist in the airline’s future success,” says Fiona Meijer-Innes, General Manager for Mindpearl Cape Town.
Any fastjet customer service queries can be made by emailing Mindpearl at customer@fastjet.com or calling one of the below numbers:
- Kenya- +254 205 230 977
- South Africa – +27 10 500 2560
- Tanzania +255 784 108 900
- Zimbabwe +236 86 77 00 60 60
- Uganda +256 750 080 190
- Zambia +260 211 253 064 -5
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