Italian Speaking Customer Sales and Service Representative





Date Posted

Italian Speaking Customer Sales and Service Representative


Cape Town, South Africa

Full Time



Italian Speaking Customer Sales and Service Representatives

We are currently looking for Italian speaking individuals who can help us deliver outstanding customer service to our international markets.

The Role: Italian speaking advisors to provide superior airline reservation services to customers. Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

Start date: 06 May 2024

Knowledge, Skills and Experience Required

  • Native/ Advanced level Italian & English Language Skills
  • Excellent Italian Written Skills (skills will be assessed)
  • Matric (Grade 12 or Equivalent qualification)
  • Computer literacy at intermediate level
  • No criminal record
  • Experience in Customer Services / Call Centre / travel and tourism sector advantageous
  • Demonstrated ability to resolve customer complaints and offer alternative solutions

Work Hours

  • 8.5 – 9 hour shifts per day on rotation
  • Shifts to be rostered from Mondays to Sundays including local and market public holidays
  • Operational hours: Rotational within a 24/7 Rotational shift basis
  • Work from home (Anywhere within South Africa) or work at Mindpearl offices (located in V&A Waterfront, Cape Town)
  • Work from home requires own Fibre fixed line internet connection & UPS solution at own cost
  • Training: 4 – 7 weeks
  • Probation period: 4 months

Salary and Benefits

  • Permanent, Full-time employment
  • Market- related salary
  • Work from home (Anywhere within South Africa) or at Mindpearl offices (V&A Waterfront)
  • Paid Training
  • Benefits: (Employee Assistance Programme; Health Insurance; Provident Fund)
  • All equipment is provided

Should you meet the requirement please upload your CV on the following website ( or email your updated CV to