We ‘follow the sun’. What this means is that our offices are strategically positioned around the globe in Suva-Fiji, Lima-Peru, Cape Town-South Africa and via our Work from Home colleagues in Namibia.
We ‘follow the sun’. What this means is that our offices are strategically positioned around the globe in Suva-Fiji, Lima-Peru, Cape Town-South Africa and via our Work from Home colleagues in Namibia.
What does Suva, Fiji offer you
What does Cape Town, South Africa offer you
What does Lima, Peru offer you
What does Namibia offer you
We ‘follow the sun’. What this means is that our offices are strategically positioned around the globe, in Cape Town-South Africa, Suva-Fiji, Lima-Peru and remotely in Namibia, to allow us to offer 24/7 services at all times, within every time zone. We use a virtual Avaya call centre infrastructure between our sites, supported by a global MPLS network. The benefits to our clients is 24/7 coverage, cost efficiencies, higher agent occupancy and business continuity. Our locations have not only been selected for their ‘follow the sun’ capabilities, but they also enable access to English and over 25 other languages.
Our CEO, William Pattison, was instrumental in creating and developing the ‘’follow the sun’’ business model for the airline industry. He implemented the same business model in Mindpearl. Over two decades later, we can attest that it works. Our pioneering feats in setting up new contact centres in unconventional locations, our contribution to developing outsourcing locations such as South Africa and Fiji, our investment in industry skills, and our creative recruitment drives, ensure BCP and 24/7 coverage without reducing the quality of life of our staff is all part of the pioneering spirit that is embedded in our DNA. Mindpearl’s vision ‘Pushing the boundaries of convention to deliver the ultimate brand experience’ is a promise to our clients. We will continue to pioneer in delivering value to our partnerships.
