Description

We are currently looking for German speaking individuals who can help us deliver outstanding customer service to our international markets.

The Role

German speaking advisors to provide superior airline reservation services to customers. Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

Start date

11 Nov 2024

Knowledge, Skills and Experience Required

• Native/ Advanced level German & English Language Skills

• Excellent German Written Skills (skills will be assessed)

• Matric (Grade 12 or Equivalent qualification)

• Computer literacy at intermediate level

• No criminal record

• Experience in Customer Services / Call Centre / travel and tourism sector advantageous

• Demonstrated ability to resolve customer complaints and offer alternative solutions

Work Hours

• 8.5 – 9 hour shifts per day on rotation

• Shifts to be rostered from Mondays to Sundays including local and market public holidays

• Operational hours: 07h00 – 20h00

• Work from home (Anywhere within South Africa) or work at Mindpearl offices (located in V&A Waterfront, Cape Town)

• Work from home requires own Fibre fixed line internet connection & UPS solution at own cost

• Training: 4 – 7 weeks

• Probation period: 4 months

Salary and Benefits

• Permanent, Full-time employment

• Market- related salary

• Work from home (Anywhere within South Africa) or at Mindpearl offices (V&A Waterfront)

• Paid Training

• Benefits: (Employee Assistance Programme; Health Insurance; Provident Fund)

• All equipment is provided