Privacy Policy

Data Protection Notice
This Data Protection Notice relates to the collection and use of personal information you may supply to us through your conduct on this website. It governs the manner in which your personal information, obtained through this website, will be dealt with.

If you have any further queries regarding data protection or a complaint about how we collect, hold, use or disclose your personal information, please contact our Data Protection Officer:

Mindpearl AG
Data Protection Officer
Mühlebachstrasse 32
8008 Zürich

Phone: +41445867249

VAT registration number

If you contact us via email, the communication is unencrypted.

We collect, store, use, process and disclose personal data to conduct our business, to meet our legal obligations and to provide and market our services. Your personal data is information or opinion/s about you that can be used to identify you directly or indirectly.
We must comply with the privacy law and data protection law when processing, collecting, storing, using or disclosing your personal data.

The purpose of our privacy policy is to explain, in general terms, what sort of personal data we collect, why we collect and store it and how we process, collect, store, use and disclose it.

Collection of your personal data
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted except for standardised technical information like for example the IP address.

Use and Disclosure of your personal information
We process technical information in order to enable you to access our website, to ensure the functionality of our website and the security of our IT systems, and to optimise our website.

Personal information submitted by visitors via our website is only used for the purpose for which it was submitted or for other secondary purposes that are related to the primary purpose, unless we disclose otherwise at the time of collection.

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact, or bring legal action against anyone damaging, injuring, or interfering with our rights. Furthermore, we may disclose personal information when we assume in good faith that the law requires disclosure.

Safeguarding your personal data
We strive to ensure the security, integrity, and privacy of personal information submitted to our website, and we review and update our security measures in light of current technologies.

Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most websites, including those operated by us, can facilitate a user’s ongoing access to and use of a website.

Accessing and correcting your personal data
You may request access to any personal data we hold about you by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you, the amount of which will be advised to you at the time of making your application.

There may be instances where we cannot grant you access to the personal data we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal data we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will determine if the information requires amendment and if so we will amend it accordingly.

Making a privacy complaint
If you have a complaint about how we collect, hold, use, process or disclose your personal data or a privacy related matter such as refusal to provide access or correction, please let us know by contacting us (see the details below).

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may contact your local privacy authority;

Contacting us
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your personal data or a possible breach of your privacy, you can contact us at:
DPO (Data Protection Officer) contacts:

Australia: +61 7 3329 6900
Fiji: +679 334 6200
South Africa +27 21 440 6735
Spain: +27 21 440 6707
Switzerland: +41445867249

Postal address:
Australia: GPO Box 2754, Brisbane QLD 4001, Australia
Fiji: Mindpearl Limited, Private Mail Bag, Nasinu, Fiji Islands
South Africa: PO Box 50269, Waterfront, Cape Town, 8002, South Africa
Spain: C/Tarragona, 157 4th 080014, Barcelona, Spain
Switzerland: Mühlebachstrasse 32, 8008 Zürich, Switzerland