Tag Archive: BPO

New Beginnings

April 4, 2018 7:58 am

When you look at the many Mindpearl activities in the past years, it’s evident that our company has become a true incubator for start-ups, small and big.

Fastjet appoints Mindpearl for Customer Service Support

November 16, 2016 2:09 pm

fastjet, the low-cost pan-African airline, has appointed Mindpearl as its African contact centre for customer service support. Mindpearl will manage Swahili, Shona and English inbound and outbound calls as well as customer relations service and support for fastjet in the... Read more

Mindpearl Expands Multilingual Service Offering to Fiji

July 7, 2016 1:55 pm

Mindpearl, award winning international contact centre outsourcer, who specialises in inbound multilingual customer support, announced that they have extended their multilingual service offering to Fiji. William Pattison, Mindpearl’s Chief Executive Officer made this statement today, ‘In the past we promoted... Read more

My Top Five Contact Centre Predictions for 2016

April 5, 2016 9:57 am

My Top Five Contact Centre Predictions for 2016 As the second quarter of 2016 begins we find ourselves very busy planning for the rest of 2016. In 2015, the contact centre industry experienced a number of shifts and changes, and... Read more