New Beginnings
April 4, 2018 7:58 amWhen you look at the many Mindpearl activities in the past years, it’s evident that our company has become a true incubator for start-ups, small and big.
Tag Archive: BPO
How can Outsourcing Address Some of the Biggest Challenges Faced by the Travel and Hospitality Industry?
November 29, 2016 2:59 pmHow can Outsourcing Address Some of the Biggest Challenges Faced by the Travel and Hospitality Industry? There is never a dull moment when it comes to the travel and hospitality industry. Things are always changing, from disruptions to technology and everything... Read more
Fastjet appoints Mindpearl for Customer Service Support
November 16, 2016 2:09 pmfastjet, the low-cost pan-African airline, has appointed Mindpearl as its African contact centre for customer service support. Mindpearl will manage Swahili, Shona and English inbound and outbound calls as well as customer relations service and support for fastjet in the... Read more
Kiwi.com, Online Travel Agency Selects Mindpearl for Call Centre Services
November 9, 2016 11:01 amKiwi.com, formerly known as Skypicker, is an online travel agency with ground-breaking Virtual Interlining technology and a focus on exceptional customer service. Kiwi.com grew from 2 founders in their basement to 750+ employees and 1500% growth in revenues in 2015.... Read more
Mindpearl Proudly Commemorates Fiji’s Global Sourcing Association European Awards Shortlisting as the Outsourcing Destination of the Year 2016
August 26, 2016 2:27 pmFiji was shortlisted as the Outsourcing Destination of the Year in the Global Sourcing Association’s (GSA) European Awards 2016. Driven by demands in the outsourcing environment to offer a high quality and low cost English language alternative to those established offshore locations... Read more
Does Live Chat offer untapped potential for your Business?
July 20, 2016 2:04 pmDoes Live Chat offer untapped potential for your Business? I am an advocate for Live Chat, through seeing how Live Chat has benefited our clients and their customers. In fact, we have had seen this customer communication channel gain more... Read more
Harmoney CEO Explains Why He Decided to Offshore to Mindpearl Fiji
July 20, 2016 1:52 pmThinking of outsourcing? Mindpearl is the simple choice for all your outsourcing needs, but don’t take our word for it. Hear what our clients have to say. Introducing Brad Hagstom, joint CEO of peer-to-peer lending platform Harmoney delivers a keynote on... Read more
Mindpearl Expands Multilingual Service Offering to Fiji
July 7, 2016 1:55 pmMindpearl, award winning international contact centre outsourcer, who specialises in inbound multilingual customer support, announced that they have extended their multilingual service offering to Fiji. William Pattison, Mindpearl’s Chief Executive Officer made this statement today, ‘In the past we promoted... Read more
My Top Five Contact Centre Predictions for 2016
April 5, 2016 9:57 amMy Top Five Contact Centre Predictions for 2016 As the second quarter of 2016 begins we find ourselves very busy planning for the rest of 2016. In 2015, the contact centre industry experienced a number of shifts and changes, and... Read more
Simple actions that will increase your First Call Resolution with drastic results
November 25, 2015 2:44 pmSimple actions that will increase your First Call Resolution with drastic results First call resolution is an essential metric for any contact centre for two very simple reasons. Firstly it drives customer satisfaction and secondly, it reduces operating costs. In... Read more