Tag Archive: Customer Experience

Omnichannel Customer service in business

March 12, 2020 4:01 pm

What is Omnichannel Customer service? Businesses and more specifically a business housing call or contact centres, manage customer communication daily. The platforms through which communication is channelled has changed immensely since the days of having only the options of voice... Read more

Social Customer Care – Infographic

April 24, 2018 4:24 am

There is a clear indication as to where the volumes shifts are expected. Social customer care is fast becoming a preferred channel for interaction. If you're in the travel or airline industry, adoption of Social customer care is a must

Recruiting the right people

August 24, 2017 7:57 am

Employers will want nothing more than to recruit the right employee who will blend in easily, and start creating impact as soon as they are settled in.

Customer Service and Contact Centres – A Year in Review

November 28, 2016 2:47 pm

Customer Service and Contact Centres – A Year in Review In the beginning of this year, the Dimension Data’s 2016 Global Contact Centre Benchmarking Report revealed four trends that would shape the contact centre industry for the next five years,... Read more

Fiji – The Contact Centre Industry’s best-kept Secret

April 5, 2016 12:29 pm

On the 25th May 2016, Mindpearl, in partnership with Matchboard, will be hosting a boardroom lunch event in Melbourne, Australia. The event is aimed at revealing exactly why more and more Australian, New Zealand and global brands are outsourcing to Fiji – EOA’s... Read more

My Top Five Contact Centre Predictions for 2016

April 5, 2016 9:57 am

My Top Five Contact Centre Predictions for 2016 As the second quarter of 2016 begins we find ourselves very busy planning for the rest of 2016. In 2015, the contact centre industry experienced a number of shifts and changes, and... Read more