Tag Archive: Customer Service

Omnichannel Customer service in business

March 12, 2020 4:01 pm

What is Omnichannel Customer service? Businesses and more specifically a business housing call or contact centres, manage customer communication daily. The platforms through which communication is channelled has changed immensely since the days of having only the options of voice... Read more

Quality of a Team Leader

September 13, 2017 7:42 am

An efficient leader is some one who : Creates an inspiring vision of the future. Motivates and inspires people to engage with that vision. Manages delivery of the vision. Kuna Sundary from our Head of HR in our Malaysia office talks to us about the qualities of a good team leader.

Customer Service and Contact Centres – A Year in Review

November 28, 2016 2:47 pm

Customer Service and Contact Centres – A Year in Review In the beginning of this year, the Dimension Data’s 2016 Global Contact Centre Benchmarking Report revealed four trends that would shape the contact centre industry for the next five years,... Read more

Mindpearl Named Best Global Multichannel Customer Support Centre

May 19, 2016 12:56 pm

Mindpearl, award winning international contact centre outsourcer, has been named as a winner in Acquisition International Magazine’s annual Business Excellence Awards for Best Global Multichannel Customer Support Group. Acquisition International prides itself on the validity of its awards and winners.... Read more

Fiji – The Contact Centre Industry’s best-kept Secret

April 5, 2016 12:29 pm

On the 25th May 2016, Mindpearl, in partnership with Matchboard, will be hosting a boardroom lunch event in Melbourne, Australia. The event is aimed at revealing exactly why more and more Australian, New Zealand and global brands are outsourcing to Fiji – EOA’s... Read more

My Top Five Contact Centre Predictions for 2016

April 5, 2016 9:57 am

My Top Five Contact Centre Predictions for 2016 As the second quarter of 2016 begins we find ourselves very busy planning for the rest of 2016. In 2015, the contact centre industry experienced a number of shifts and changes, and... Read more