Recruiting the right people
August 24, 2017 7:57 amEmployers will want nothing more than to recruit the right employee who will blend in easily, and start creating impact as soon as they are settled in.
Tag Archive: Malaysia
Airlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies
April 18, 2017 8:09 amAirlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies Airlines have faced bankruptcies, irregular operations, the effects of regional unrest, and rising oil prices, which lead to... Read more
White Paper – Malaysia: Contact Centre Offshoring Synergy. Bridging the Gap between Service Delivery and Customer Expectations
November 21, 2016 11:08 amWhite Paper – Malaysia: Contact Centre Offshoring Synergy. Bridging the Gap between Service Delivery and Customer Expectations The customer service industry is one of the oldest and most established industries worldwide. It is also one of the industries that have... Read more
Leading Contact Centre Outsourcer for the Airline Industry Opens Fifth Base in Malaysia
September 13, 2016 6:55 amKuala Lumpur Office Set To Be The Centre Of Customer Service Network in Asia Malaysia Airlines Awards Centre for Global Contact Support Mindpearl, a leading customer support provider to the aviation industry, opens its fifth base; in Malaysia establishing a... Read more
Mindpearl Awarded the Global Contact Centre Outsourcing Contract for Malaysia Airlines
August 29, 2016 10:53 amMindpearl has been awarded the global contact centre outsourcing contract for Malaysia Airlines, the national carrier of Malaysia. This contract forms part of Malaysia Airlines’ restructure to facilitate sustainable profitability. Previously Malaysia Airlines operated its customer support centre from several... Read more