Tag Archive: Mindpearl Culture

Omnichannel Customer service in business

March 12, 2020 4:01 pm

What is Omnichannel Customer service? Businesses and more specifically a business housing call or contact centres, manage customer communication daily. The platforms through which communication is channelled has changed immensely since the days of having only the options of voice... Read more

Mindpearl Fiji 9 years on – Second Homecoming

January 30, 2018 8:02 am

I recently returned to Mindpearl Fiji and our wonderful Suva team for a two week stint, after a 3 year absence. Sure, I had been back intermittently for brief 72 hour visits, but not a deep dive into the workings... Read more