New Beginnings
April 4, 2018 7:58 amWhen you look at the many Mindpearl activities in the past years, it’s evident that our company has become a true incubator for start-ups, small and big.
Tag Archive: Outsource
Quality of a Team Leader
September 13, 2017 7:42 amAn efficient leader is some one who : Creates an inspiring vision of the future. Motivates and inspires people to engage with that vision. Manages delivery of the vision. Kuna Sundary from our Head of HR in our Malaysia office talks to us about the qualities of a good team leader.
Airlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies
April 18, 2017 8:09 amAirlines Turn to Outsourcing to Keep Lid on Costs – Malaysia Bridges the Gap between Customer Service Delivery and Cost Reduction Strategies Airlines have faced bankruptcies, irregular operations, the effects of regional unrest, and rising oil prices, which lead to... Read more
The Impact of Poor Customer Experience on Retailers – Call Centre Disconnect
March 31, 2017 1:10 pmThe Impact of Poor Customer Experience on Retailers – Call Centre Disconnect I read an infographic the other day, called ‘The bottom line cost of bad customer service’, which inspired this article. I would highly recommend reading the infographic for... Read more
2017 Contact Centre Week Excellence Award Finalists announced: Mindpearl in Partnership with Mindtribes and Santa Fe Wridgways shortlisted for Best Improvement Project
February 21, 2017 8:26 amContact Centre Week (CCW) just announced the finalists for the 2nd annual 2017 CCW Excellence Awards. Mindpearl, in partnership with MindTribes and Santa Fe Wridgways, has been shortlisted for the Best Improvement Project Award. Mindpearl has been supporting Santa Fe... Read more
Mindpearl Supports Aids Awareness in Partnership with The Rainbow Pride Foundation
February 15, 2017 9:10 amMindpearl, partnered with Rainbow Pride to commemorate World Aids Day with an extensive, internal awareness campaign. A team from the Rainbow Pride Foundation set up information centres on Mindpearl’s site to conduct HIV counselling and testing. All Mindpearl employees wore... Read more
How can Outsourcing Address Some of the Biggest Challenges Faced by the Travel and Hospitality Industry?
November 29, 2016 2:59 pmHow can Outsourcing Address Some of the Biggest Challenges Faced by the Travel and Hospitality Industry? There is never a dull moment when it comes to the travel and hospitality industry. Things are always changing, from disruptions to technology and everything... Read more
Customer Service and Contact Centres – A Year in Review
November 28, 2016 2:47 pmCustomer Service and Contact Centres – A Year in Review In the beginning of this year, the Dimension Data’s 2016 Global Contact Centre Benchmarking Report revealed four trends that would shape the contact centre industry for the next five years,... Read more
Fiji Trade and Investment Symposium – Auckland, New Zealand and Sydney, Australia
November 23, 2016 3:10 pmOn 14 and 18 October 2016, the Fiji Trade and Investment Symposium took place in Sydney, Australia and Auckland, New Zealand, respectively. The symposium focused on showcasing Fiji as an ideal investment destination to the Australian and New Zealand market.... Read more
White Paper – Malaysia: Contact Centre Offshoring Synergy. Bridging the Gap between Service Delivery and Customer Expectations
November 21, 2016 11:08 amWhite Paper – Malaysia: Contact Centre Offshoring Synergy. Bridging the Gap between Service Delivery and Customer Expectations The customer service industry is one of the oldest and most established industries worldwide. It is also one of the industries that have... Read more