Tag Archive: Outsource

Mindpearl Expands Multilingual Service Offering to Fiji

July 7, 2016 1:55 pm

Mindpearl, award winning international contact centre outsourcer, who specialises in inbound multilingual customer support, announced that they have extended their multilingual service offering to Fiji. William Pattison, Mindpearl’s Chief Executive Officer made this statement today, ‘In the past we promoted... Read more

Fiji – The Contact Centre Industry’s best-kept Secret

April 5, 2016 12:29 pm

On the 25th May 2016, Mindpearl, in partnership with Matchboard, will be hosting a boardroom lunch event in Melbourne, Australia. The event is aimed at revealing exactly why more and more Australian, New Zealand and global brands are outsourcing to Fiji – EOA’s... Read more

My Top Five Contact Centre Predictions for 2016

April 5, 2016 9:57 am

My Top Five Contact Centre Predictions for 2016 As the second quarter of 2016 begins we find ourselves very busy planning for the rest of 2016. In 2015, the contact centre industry experienced a number of shifts and changes, and... Read more

The Benefits of Business Continuity Planning (BCP)

April 5, 2016 9:46 am

The Benefits of Business Continuity Planning (BCP) For larger companies, the contact centre is a critical business system. The U.S Small Business Administration in Washington DC reports (source) approximately 25 percent of businesses that are affected by disaster fail to... Read more