Tag Archive: Social Media

Social Customer Care – Infographic

April 24, 2018 4:24 am

There is a clear indication as to where the volumes shifts are expected. Social customer care is fast becoming a preferred channel for interaction. If you're in the travel or airline industry, adoption of Social customer care is a must

What Impact is Social Media Usage During Office Hours Having On Your Business?

May 18, 2015 10:46 am

What is your business doing about it? Mindpearl’s Fiji Contact Centre operation has over 650 staff today and employee engagement is very high in our order of priorities. We firmly believe motivated and engaged people are more productive people and social media is very much a part of everyday life these days.